My HomeInstead: Victoria BC
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(250) 999-2672
 
A Home Instead caregiver and an elderly woman prepare a meal together in a sunny kitchen, symbolizing teamwork and independence in home care.

Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Victoria, BC.

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighbourhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community
About Us
Meet Our Home Care Team
Janet Hassell Owner President

Janet Hassell - Owner & President

Janet’s passion for compassionate care led her to begin with Home Instead in 2008, creating a trusted support system for aging adults and their families. As the proud owner of both the North Shore, Downtown Vancouver and Victoria offices, she is dedicated to making a difference in the lives of our clients by ensuring they receive the warmth, respect, and personalized care they deserve.

Saoirse Letsome O Rourke HR Generalist

Saoirse Letsome O’Rourke - Operations Manager

Saoirse plays a vital role in keeping everything running smoothly behind the scenes at Home Instead. She works closely with our Key Player team to ensure seamless coordination, effective resource management, and continuous process improvements - With her thoughtful leadership and dedication to creating a positive, organized work environment, Saoirse helps our team thrive so we can continue delivering exceptional care.

Selena Ferguson Community Relations Business Development

Selena Ferguson - Community Relations & Business Development

If you’ve reached out to Home Instead, chances are you’ve already connected with Selena! With over a decade of experience in senior care, she is here to listen, guide, and support families as they navigate care options. Selena’s passion lies in making clients and family members feel supported and confident in beginning their journey with us.

Bryony Wilson Client Care Manager West Vancouver cropped

Bryony Wilson - Client Care Manager - West Vancouver

With a heart full of compassion and years of nursing experience, Bryony is dedicated to making every client feel truly cared for. As a RN from the UK, she brings warmth, kindness, and a personal touch to every care plan, ensuring that clients receive the support they need to thrive. Bryony believes in building meaningful connections with clients, families and Care Professionals, creating a sense of comfort, dignity, and well-being every step of the way.

Fiona Hickey Client Care Manager North Van Downtown

Fiona Hickey - Client Care Manager - North Van & Downtown

Fiona’s warmth and kindness shine through in everything she does. As a former Social Worker from Ireland, she is passionate about ensuring every client feels valued, heard, and truly cared for. She collaborates with families and Care Professionals to create personalized care plans that bring comfort, dignity, and peace of mind. With Fiona by your side, you’re not just receiving care—you’re gaining a compassionate advocate who treats every client like family.

Kristina Golbourn Client Care Manager Victoria

Kristina Golbourn - Client Care Manager - Victoria

Having started as a companion and later growing into her role as a Client Care Manager, Kristina understands the importance of personalized, compassionate support. She is dedicated to creating care plans that meet each client’s unique needs while providing guidance and reassurance to families. Kristina works closely with families and Care Professionals to ensure every client receives the highest quality care, fostering meaningful connections and enhancing their well-being.

Arshdeep Kaur Scheduler

Arshdeep Kaur - Scheduler

Arsh brings a wealth of experience to her role, having worked with Home Instead for four years as a Care Professional in Cape Breton and Halifax before moving to BC and joining our team in 2022. She understands firsthand the difference the right caregiver can make in a client’s life. With her deep understanding of both client needs and caregiver strengths, Arsh ensures scheduling runs smoothly, creating seamless matches that enhance the care experience for everyone .

Ava Marshall - Scheduler

With a background in retail, scheduling, and customer service, Ava brings strong organizational skills and a client-focused approach to Home Instead. Holding a Business Administration diploma, she is motivated by a high energy personality and thrives in our fast-paced environment. Passionate about building meaningful client-caregiver relationships, she is dedicated to providing families with peace of mind, knowing their loved ones are in good hands.

Russel Fernando Scheduler

Russel Fernando - Scheduler

With a Business Administration degree from the Philippines and nearly a decade in customer service, Russel brings strong organization and a client focused approach to scheduling. As a Scheduler for the past three years, she ensures seamless matches that provide families with dependable care and peace of mind.

Marina Taylor Recruitment and Engagement Coordinator

Marina Taylor - Recruitment & Engagement Coordinator

Marina, our Recruitment and Engagement Coordinator, oversees hiring, onboarding, and care professional retention. She ensures a seamless recruitment process, engages with care pros to enhance their experience, and supports their growth. With a focus on building a strong, committed team, Marina helps create a positive and supportive work environment. 

Patricia Rangel Human Resource Assistant

Patricia Rangel - Human Resource Assistant

As an HR graduate, Patricia plays a key role in hiring care professionals and ensuring they are the right fit for the team. She focuses on recruiting compassionate and skilled caregivers who align with the company's values, helping to build a strong, dedicated care team. Beyond hiring, Patricia supports new care professionals throughout their onboarding process, ensuring they feel welcomed and prepared to provide exceptional care.

Marie Strilkova Office Finance Administrator 1

Marie Strilkova - Office & Finance Administrator

With a Business Accounting degree, our Office & Finance Administrator expertly manages the billing and invoicing for clients, ensuring accuracy and timely processing. Marie’s strong attention to detail, combined with a deep understanding of financial systems, allows her to provide seamless service for both clients and caregivers. Marie’s dedication to ensuring everything runs smoothly contributes to the overall efficiency of the office, supporting both clients and our team with a high level of professionalism and care.

Staff heart

Our Amazing Care Professionals

Our compassionate Care Professionals helps adults maintain dignity as they age while receiving the care needed to stay healthy and independent.

We believe the right care approach can help anyone maintain a high quality of life even in the face of physical challenges, memory loss and chronic health conditions.  

Our Care Professionals deliver the practical and emotional care a family deserves and relieves the burden with person-centered care tailored to individual needs with the following in mind:

  • Build Trust
  • Take the Lead
  • Share our heart

Our Team

Your Home Instead team in Victoria, BC possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Click the button below to apply for in-home caregiving jobs in Victoria, BC.

Home Care Jobs
A Home Instead caregiver kneels to help an elderly man tie his shoes in a cozy living room, highlighting patient and personalized care for daily tasks.