Meet Our Team

​Scott Johnson is the managing director at the Oakville office of Home Instead Senior Care. Scott has lived in Oakville with his wife Leslie and his daughters Ashley and Alex for over 30 years. He earned a business degree from Ryerson University in 1981, majoring in information technology. Scott started his own business in 1989. His main focus in this business was computer system engineering and technical consulting. Scott became interested in Home Instead Senior Care due to his grandmother`s situation. His grandmother needed to move from her own home to a long term care facility at 99 years of age due to memory problems. Scott said, I often thought that my grandmother could have stayed in her home longer with the help of Home Instead Senior Care. Scott; however, is in a position to help other seniors in that same situation.

Kissmah joined the Home Instead team in April 2017. Before working with our team Kissmah worked in the health care industry for 14 years at University Health Network and then on to another home care company where she learned all about the vastly growing home care industry. Kissmah lives in Oakville. She now uses her 8 years of Home Instead experience to connect with our health care community partners in order to grow the business and help more seniors stay independent in their homes.

​Claudia joined Home Instead in April 2019, coming from a background in healthcare administration management, she started in our office as Administrative Assistant and then quickly moved on to the role of Service Coordinator. Currently our HR Manager, Claudia is passionate about building strong relationships with our CAREGivers through recruiting, training and orientations. Claudia truly loves her job and thrives on finding the best CAREGivers for our clients.

Mackenzie joined Home Instead in August of 2019. She has an educational background in the social sciences as well as six years of customer service experience. This combination of expertise makes her a great addition to the Home Instead team where our care is always personal and our clients always come first. Mackenzie helps with a variety of tasks in the office environment such as service inquiry intake, PPE distribution, and ClearCare technical support. She will soon be transitioning into the role of Engagement Coordinator, where she will be working more closely with our caregivers and our office's HR Manager. 

Natalie joined Home Instead Senior Care in September of 2018. She spent many years working as a Paralegal in Toronto. The knowledge and experience gained working in a law office has been a huge benefit in her new position. Natalie manages the orientation and training of our new employees. She guides and mentors them to become the best CAREGivers in our industry. Natalie lives in Milton with her husband Mina and their son Benny.

Kaitlyn joined Home Instead in July 2022. Now transitioning into the role of Engagement Coordinator, Kaitlyn worked as Office Coordinator from 2022-2024.

In April 2025, Kaitlyn will have completed her Social Service Worker – Gerontology Diploma at Sheridan College. In the fall of 2025 she will be starting an online university program to further her knowledge in community services with a focus on older adults.

It is with Home Instead that she discovered her true passion for working with older adults and supporting care professionals in the field.  Kaitlyn lives with her family in Burlington.

Michelle joined Home Instead in July 2021, working as a CarePro.  Her previous administrative and scheduling background assisted her in the transition into her role as a Service Coordinator in early 2022.  Having both scheduling and caregiving experience enables her to see things from different perspectives.  Michelle enjoys the connections made with families, clients, CarePros and feels that this is an important aspect of her role.