Latest Reviews & Testimonials
It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.
Read what other families in the Kitchener-Waterloo area have to say about Home Instead!
Home Instead was simply amazing when my mom needed extra support at home. The team cared so much about providing the best care. They listened to the needs of our family and were flexible with scheduling. Cheryl and Aliza checked in regularly to ensure all of my moms needs were being met. I honestly don’t know what we would have done without them. Thank you home instead for all of your care and support during a very difficult time.
I needed help taking my Mom swimming because she had a stroke. I also needed the physiotherapy to help so I called Home Instead and they helped me out tremendously taking my Mon swimming and exercising with her and she’s very much improved due to their kind and caring staff.
Thank you very much Home Instead for sending Chivon. My Mom loves working with her. Call home instead if you need help caring for someone you love.
Home Instead was amazing when I needed a companion for my husband. He looked forward to being able to chat with Robert and play some pool while he recovered from an injury. It was nice to know that he wasn't always just sitting in front of the TV, but being social and active.
Home instead has been wonderful to my mother in law and our family. They have made it easier for her to stay In her home that she loves. The care that she received couldn't have been better. I would recommend them to anyone needing extra help for their loved ones. They are very caring and attentive.
The Home Instead staff were incredibly supportive and professional throughout the process of setting up Home care for our Aunt. With the aid of Home Instead Care Givers she is able to continue living in the comfort of her own home which brings her much joy.
I would use Home Instead again for sure. The PSW workers were awesome with my Dad and my cat as well. They took my Dad out for walkers when it wasn't raining out and they took time to talk to my Dad about what he did for work. They also played with my cat Lola who was probably missing me and loved the attention from the workers.
Home Instead provided a loving safe alternative to keep my mom in her own home. So grateful for this service.
Great people on an easy to work with team! Aliza is always super receptive to conversation on whether they can suit an individual’s specific needs. I will continue to refer here because I know they will always look to provide person-centered care and I know my residents will always be well looked-after.
Home Instead , what a wonderful organization they’ve treated my father with nothing short of pride and dignity and great respect. PSW‘s are stellar absolutely go above and beyond the call of duty the office staff second and then as well great communication skills visiting my father to see how he’s improving progressing, five star rating in my mind absolute stellar. It’s nice to know. There’s actually people out there who still care about people Home Instead.
Home Instead has been a wonderful organization supporting our family member living with dementia in a retirement home. Cecilia has been the most kind and patient caregiver/companion and her communication with our family has been so very helpful.
I had the pleasure of working with Aliza and Zac! They were the embodiment of excellence, great communication, easy to work with and a great energy overall. I'm looking forward to the next opportunity to work with them again 11/10!
Cheryl, Lead CareGiver, and some of the PSWs taking care of my Dad have gone over and above to ensure he is cared for with dignity, respect and kindness.
Home Instead is such a great and supportive organization. Always professional, informed, and friendly! I have personally worked with Zac to schedule informative talks at the retirement home I work at, information booths, and other initiatives. He is always excited to get involved and spread the word about Home Instead. If you are looking for an organization to help you with your or your loved ones needs, reach out to Home Instead!
Dealing with Aliza is a pleasure, her professional is rare in today’s workplace. Her care and compassion is inspiring. Thank you for all you do
Our parents love their caregiver even though she comes to assist Dad, Mom looks forward to seeing her too. Dad's caregiver is gentle but firm with him getting him to exercise and move which he really needs. Hearing them laugh and joke with each other gives us a peace of mind knowing he is being well and attentively cared for.
Home Instead employees have been coming to my home for the last couple of months to help with my husband and chores around the house along with some meal prep. From the minute they walk in the door, I can relax or go out and enjoy the evening knowing that they are handling everything in a professional manner. It has allowed me to heal as a caregiver and look after myself while they look after my husband and other things.
Home Instead has been an incredible help to our family. The accommodations made to our ever changing schedule with our mother in law’s care has been exceptional. If appointments pop up or friends and family are taking a care shift, we are able to call and cancel shifts with out any problems. This makes everything so much easier on our family at this difficult time. The care takers (PSW) are extremely caring and professional. Can’t say enough positive comments about this company. Many thanks to Aliza and the staff at Home Instead
I have worked with Home Instead for over a year now & have had an amazing experience, specifically with Zac and Aliza! They have continuously, gone above and beyond to provide for our team & residents at hygate retirement! On top of that, their caregivers are truly compassionate and attentive to the needs of those in their care. The team goes above and beyond to provide quality care and support. I highly recommend their services to anyone looking for reliable in-home care for their family members. Thank you, Home Instead, for your exceptional care!
We are so grateful for the service provided by the KW Home Instead crew, from the PSW caregivers to the scheduling department to administration. We needed 24/7 care and booked with them for many, many weeks. Setting up the daily routine was efficient and less worrisome with the scheduling process as we always had someone on site to look after our father. Which eased our worries as the siblings live out of town. Care and procedures were in place and so thankful for their training. Best wishes to the crew that helped us and who got to know our father in his final few months.
I have had the pleasure of working with Aliza & Zachary as the General Manager at Chartwell Bankside Retirement Residence in Kitchener. The care and thoughtfulness that Home Instead provides our senior residents is exceptional. Aliza & Zach always have a solution to our tough situations and are willing to work with our home and families to improve the quality of life for our Seniors. I would highly recommend their services.
I’m new to having care in my home due to an accident and I’ve had the pleasure of having Harpreet. She’s been a joy to have in my home , she’s pleasant and always happy . Very helpful with household duties, helping with getting groceries and walking with me while taking my dog out . Harpreet is truly a lovely young lady and anyone who is lucky enough to have her in their home would definitely be pleased !
Our residents here at Chartwell Terrace on the Square who have Home Instead caregivers cannot rave enough about them, not only do they provide exceptional care to our residents but they are always so kind and caring towards our staff. Thank you for all you do in our community Home Instead!
Home Instead was an enormous support to Chartwell Bankside Retirement Community. Friendly and approachable to our Residence. We greatly appreciated the time they took to share their expertise on falls prevention.
Jo delivered precisely what she promised - a kind, caring, professional to not only look after my Mom but help her thrive. Thank you ever so much Jo.
We hired Home Instead to care for our mother after she was discharged from hospital. They were AMAZING! They came to meet with us the day we called. Even with barely 24 hours notice they had established 24 hour care for her. The coordinator was easy to talk to and she was eager to do anything she could to make this process as easy and quick as possible for us. The staff were so kind and gentle and accommodating. The company is extremely flexible with changing the amount of care needed. We fairly quickly went from 24 hour care to less and less and they met our needs at every turn. I would HIGHLY recommend Home Instead if you are in need of care for a loved one. We had nothing but positive experiences with them.
Mom and Dad's caregiver not only looked after the cleaning, laundry and cooking but became a friend and companion. After Dad passed Mom depended on her to be there to look after daily needs and provide companionship. The family greatly appreciated knowing there was someone helping them.
My parents were both diagnosed with Dementia and having Home Instead come in to cook and clean for my parents was a huge relief while looking for a more permanent solution for them. Home Instead staff are extremely friendly and I am forever grateful for all of their help.
After a week in hospital, my 95 year old mom returned to her retirement home and had to go back into isolation because of covid. Truthfully, we knew that she couldn't handle any more isolation, and since my siblings and I couldn't be with her constantly, we hired Home Instead to help out. The worker they sent in to spend time with my mom was excellent, and communication with the company was seamless. We very much appreciated the service they provided during that time.
Mom suffers from both dementia and alzheimers. We recently moved her to a memory care facility. Her Home Instead caregivers were compassionate, patient, supportive and understanding. They engaged Mom both physically and mentally and challenged Mom to challenge herself. Her days were full and enriched thanks to these caregivers. It was an emotional good bye because these young women had become an important part of our family. Thank you.
Friendly and helpful staff. Always looking for ways to help. Good job.
Hi there we definitely recommend homeinstead for family caregivers we mostly had night time care givers who were amazing Saba, and Viviene. if you had a problem it was fixed immediately. I also found them very professional and accommodating of our schedule. Coming to the house with paper work and bring plenty of PPE for the careworkers.
Home Instead came through for us when we needed help the most. The staff listened empathetically, shared honestly about the current environment as far as the overall shortage of PSWs and still came through, finding a caring, fun and reliable PSW to support my motherinlaw during a difficult time. I appreciated that there was a kind and knowledgable coordinator overseeing the process who was totally approachable.
- By Mary M.Home Instead Seniors Care remained my family’s super heroes while my Mother’s failing health declined into palliative and later hospice care. We were supported by Home Instead in my Mom’s home to the end of her life’s journey with dedicated and reliable care before and during the period of COVID19. From the start upon arriving to their office unannounced the staff had our ear and disclosed clear information to help my family make good decisions on how to proceed to obtain scheduled care partnering along with my other family members. Behind the scenes Jo Wilson, Client Care Coordinator was indispensable obtaining the necessary care we needed for my Mom. Jo’s magic wand consistently matched the knowledgeable skills necessary to staff a Care Giver needed to make my Mom’s last days comfortable and as full of happy conversation as possible. I certainly appreciate Jo’s flexibility, calm, and timeliness with the changing needs of those crazy days! Thank you Jo for your patience. My family have great gratitude to all members of the team at Home Instead Seniors Care. Much deserved success to all colleagues as you continue your dedication of excellence providing care for others. You made a huge difference in the life of my Mom. Thank you.
thank you for your compassionate, professional and very personalized care.
I am so grateful for Home Instead but especially for Jo (Client Care Coordinator). My mother's health had a sudden change and she needed 24 hour support for a short period of time. My brother and I were able to support her for a few days but we needed help. I was referred to Jo...and she was absolutely wonderful. She responded the same day and put in place a care support plan based on my mothers needs (for that very night...wow). My mother was completely comfortable with the Home Instead Support Staff...which helped her recover that much quicker. Thank you Jo for the level of care and support you facilitated for Home Instead.
- By John A.We have been clients of Home Instead for over a year now. The in-home care that has been provided to our mom has been excellent. The scope of the care also extends to the family through the resources provided by the office and support staff. All are very well suited to helping the family with the care of an elder. The overall experience continues to be excellent
We have been using Home Instead caregivers for more than 5 years for our 97+ year old father. The caregivers are so special to our family. They are friendly, kind, and excellent in every way. They prepare his meals, make sure he takes his medications, do light housekeeping and laundry, and they keep him company. Their patience for him is truly remarkable. I highly recommend Home Instead! Special thanks to Tammy, Ofelia, Dorothy, Jon, Judy and Barb.
We are extremely thankful to have such a caring, compassionate Home Instead caregiver. She provides companionship, conversations and true friendship along with the care that is of great help to my mom and the rest of the family. We highly recommend Home Instead Waterloo and feel very fortunate to have our caregiver in my mother's life.
I would like to share with you my 10 years with Home Instead services. With the regular help of my caregivers I have been able to participate in new activities like bingo, singing, and exercises. She also helps with picking up items I need and other shopping errands together. If any issues come up around the retirement home I am able to discuss them with them. They are my sounding board. They are like sister to me.
Over the last 10 years or so, we have received top-notch service from Home Instead. My Mom has enjoyed their support while she was living in her condo and following her to the retirement residence. Her HISC person always calls the night before to see if there is anything thing extra she needs to do to address my Moms’ needs.
Home Instead Waterloo caregivers have taken amazing care of my mother for the past 3 years, helping her manage the progressive day to day challenges of living with Alzheimer’s. They are responsive, fast-acting, kind, thoughtful, and proactive and given that I live far away, they go above and beyond to help us all manage through a complicated caregiving situation. Caregivers have been available to manage a wide range of issues: from crises at very short notice to help mom make it through long hours of daily life. I highly recommend Home Instead and are very thankful for the love they show my mom.
- By Keith S.We have been using Home Instead for approximately 5 years. The lady who visits my Mother is like a caring daughter to her my Mother loves her. We as a family like the care giver very much. We as a family include the care giver in all emails regarding my Mother to keep her informed. The care giver emails us after every visit keeping us informed. In the last year my Mother needed more care for 6 weeks it took time but Home Instead scheduled extra care workers to help my Mother through this tough period of time.
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