Scheduling Coordinator

Do you like to solve urgent problems?
Do you work well under a deadline?
Join us today in West Vancouver!

Home Instead West Vancouver is currently seeking a Scheduling Coordinator who has a passion for seniors to join our friendly team. The ideal candidate will possess excellent communication skills, be service-orientated, and can work well under pressure in a team environment. From the top down, our entire staff is dedicated to doing whatever it takes to ensure our clients' needs are met.

We offer a competitive wage, and benefits, along with professional ongoing training. We look forward to learning how your experience can aid us in our mission to enhance the lives of aging adults and their families.

Objective:

The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling services for clients. The Scheduling Coordinator is responsible for scheduling clients and Care Professionals to provide the highest quality service to clients with an emphasis on creating extraordinary relationships. $50,000 to $55,000

Primary Responsibilities:

• Answer incoming calls in a friendly, professional, and knowledgeable manner.

• Create and maintain client and Care Pro schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships.

• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.

• Follow up with all client and Care Pro issues to ensure their problems are resolved.

• Enter and maintain accurate client and Care Pro records in the software system.

• Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.

• Follow up and communicate Care Pro and client issues to ensure problems are resolved.

• Design, test, and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.

• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.

• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation.

• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients, and family members.

• Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team.

Education/Experience Requirements:

• Minimum - High school graduation

• Two years of related business experience or an equivalent combination of education and work experience may be considered. (Prior scheduling experience ideally in the home care/medical industry preferred.)

• Must have Microsoft Office and database experience.

• Valid BC driver’s license (preferred)

Knowledge, Skills, and Abilities:

• Must understand and uphold the policies and procedures established by Royal Duchess Elder Care DBA an independently owned and operated Home Instead franchise.

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively with good phone skills

• Must have the ability to work independently, maintain the confidentiality of the information, and meet deadlines

• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills

• Must have the ability to organize and prioritize daily, quarterly, monthly, and yearly work

• Must present a professional appearance and demeanor

• Must have computer skills and be proficient in MS OFFICE, Word, and Excel

• Must be willing to work on a rotating schedule including one day on weekends

• Participate in weekly rotation as an emergency back-up to ON CALL after-hours

• Must have the ability to perform duties in a professional office setting

• Must demonstrate knowledge of the senior care industry

Please Note: we do not accept international applicants at this time. Please only submit your resume if you live in the Vancouver area, and you are a Canadian Citizen, a Permanent Resident, or have a current work permit.

The hours of work including days off and work locations may be subject to change consistent with operational requirements.

Home Instead® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Each Home Instead franchise is independently owned and operated. Royal Duchess Elder Care Ltd.