Meet Our Team

Janet brings a diverse background to the Home Instead organization. With over 40 years’ experience managing people, customer service, sales, and marketing, it has been helpful with structuring, organizing, implementation of policies, and the overall development and growth of the company. Janet has a hands-on approach and is dedicated to providing the best care possible for our seniors on the Northshore and Downtown Vancouver.

Janet is committed to making Home Instead the best place to work.  She has a strong relationship with her staff and together with their caring and compassionate “can do attitude”; they are becoming the provider of choice.  Janet loves meeting our clients and offering solutions for their needs and ensuring the best possible care will enhance their lives.  

In her free time, Janet loves spending time with her 2 daughters, sons in law and 5 grandchildren.  She also loves to read and travel.

Prior to joining the Home Instead team in 2010, Marina worked in the corporate world with focus on communication, employment recognition and engagement strategies.  Marina enjoys public speaking and has a passion for helping people learn more about caring for people living with Alzheimer’s and other dementias.  She is also a certified Dementia Trainer and Certified Professional Consultant on Aging (CPCA).

Marina enjoys making a difference in the lives of seniors as a member of our Home Instead team.  Her primary focus is to ensure the best recruitment, training & retention strategies to seek out, train, and retain Care Professionals who are committed to provide exceptional care for our clients.  She also presents at job fairs, oversees communication projects, and promotes team building.

Her optimism and compassion shines through in all that she does. She has played many roles in the development of the company by assisting with the creation of individual departments, policies, procedures, and marketing support. With a background in employee relations, she is a valued Manager who is dedicated to the overall success of the company.

Marina loves Italian food and spending time with her family.  She also enjoys a stroll on the beautiful West Vancouver Sea walk, and a game of Pickleball.

Lacey’s passion is to help maintain a safe and familiar environment for our aging population. As our Director of Care, she is responsible for maintaining our person-centred standard of care, by overseeing and supporting our Care Managers and our Care Professionals. She also works closely with our clients and their families, to help them navigate the private home care sector, and establish a sustainable age-in-place plan. Lacey is mindful that everyone’s life-course and care goals are different and strives to help each client achieve their version of what it means to age well.

As a member of Home Instead's scheduling team, Arsh is committed to ensuring the best possible Caregiver-client pairing and achieving a strong client-Caregiver connection and compatibility. That means Arsh gets to know Caregiver and clients well in order to make judgments that benefit everyone – clients, their families and our Caregivers.

"Clients and customer service are always my first priority". 

Dedicated and compassionate, Fiona brings a heartwarming enthusiasm for seniors to their role as a Scheduler at Home Instead North Shore & Downtown Vancouver. With a keen sense of organization and a commitment to enhancing the lives of our elderly clients, Fiona seamlessly orchestrates schedules, ensuring optimal caregiver-client matches. Their passion extends beyond logistics, as Fiona actively seeks ways to create meaningful connections and enrich the daily experiences of our seniors. 

Michelle felt the emotional and physical toll that Alzheimer’s Disease had on her father and on her family as the illness worsened throughout the years.  It was a blessing they had help from Home Care Support which made it possible for her family to keep their father at home with his loved ones.  It was so inspiring that Michelle began her senior care journey as a Home Care Worker during her University years to help other families in the same situation.

After graduation from University, Michelle enjoyed much success in the corporate world in progressive roles ranging from Project Management, Training, Operation Management, and Client Services.  Despite a busy work life in the past 20 years, her passion for serving seniors has not dimmed.  She has volunteered with the Heart and Stroke Foundation and various organizations for seniors.  When she saw the Home Instead Tagline: To Us it’s Personal, it really resonated with her.  She is excited to leverage her skills and experience to complete the full circle working with such an amazing and compassionate organization helping seniors continue to live their best life. 

Michelle enjoys foodie adventures with family & friends, loves to play badminton & tennis, and work on DIY and upcycle projects on her free time.

Saoirse champions our recruiting efforts, seeking out the very best caregivers, with exceptional backgrounds and that share our vision and our heart. 

Ensuring our standards remain the highest in our industry, Saoirse loves to identify talent and welcome them to the Home Instead family, and, perhaps, your family as well. 

Bryony is a dedicated and compassionate Client Care Manager at Home Instead West Vancouver. Having worked as a nurse in the UK, she brings extensive skills to her role, excelling in assessing client needs, managing onboarding, and creating personalized care plans. Bryony loves making a positive difference in people's lives, enhancing, and expanding the quality of life for older adults with empathetic, client-focused care.

In her current role, Bryony meets with clients to assess their individual needs, oversees, and manages their care, and supports families throughout the process. She ensures that each care plan is tailored to provide the best possible support.

Selena is a dedicated Client Care Manager at Home Instead, bringing a wealth of experience and passion to her role. With over a decade of experience in the senior care industry, she has finely tuned her skills and talents in managing care. Her hands-on background as a care aide has given her a deep understanding of what it takes to support older adults effectively.

Her commitment to her clients is unwavering. Selena advocates passionately for their needs, always going above and beyond to deliver exceptional service. Her joy comes from making a positive impact in the lives of seniors, and she finds true fulfillment in helping them thrive. At Home Instead, Selena is your trusted partner in providing compassionate and comprehensive care.

Tiffany has been a Registered Nurse BScN, RN for the past 5 years with experience in the areas of medicine/surgery, stroke rehabilitation, psychiatry, as well as mental health and detox.  She also had the opportunity to manage nursing homes where she fell in love with caring for seniors. Tiffany has been working for Home Instead doing after hours on-call for almost a year now and enjoy being able to help Care professionals and Clients.

Tiffany is kind, compassionate, honest, problem solver, easy going, positive with affiliative leadership/management style.  Her personal goal is to run another marathon in the near future.

Tiffany loves spending time with her husband and son and doing anything outdoors. She keeps physically active with weightlifting, walking, running, figure skating and snowboarding in the winter months, wakeboarding, swimming, and surfing in the summer months. 

Doug joined Home Instead as a Care Professional in March 2017.  Prior to that he was the owner of the Dog's Ear T-shirt & Embroidery store in West Vancouver for sixteen years. Due to health reasons, he sold his business in 2011 and by happy accident eventually wound up as a Care Professional for Home Instead.

"I wouldn't have thought to seek it out in all honesty, it just came my way - as things often do - when we are ready to receive them.  I see my role as one who strives to improve the quality of life for our clients and their families. Patience, empathy and compassion, if you have more than the average amount of these attributes then you will enjoy this line of work as much as I do, no question."

Doug has since been promoted to Lead Care Professional and is doing his best to guide and support our Care Professional Team by sharing his best practices.  In his free time, he loves to tinker with mechanical and electrical devices and would love to foster dogs and cats one day.

Our compassionate Care Professionals helps adults maintain dignity as they age while receiving the care needed to stay healthy and independent.

We believe the right care approach can help anyone maintain a high quality of life even in the face of physical challenges, memory loss and chronic health conditions.  

Our Care Professionals deliver the practical and emotional care a family deserves and relieves the burden with person-centered care tailored to individual needs with the following in mind:

• Build Trust
• Take the Lead
• Share our heart