Client Care Manager

Home Instead^®
Client Care Manager Job Description

Pacific Senior Solutions Inc d/b/a Home Instead

Objective:

Home Instead® (Burnaby & South Vancouver) is looking for a caring and compassionate Health Care Professional for the role of Client Care Manager. The selected individual will become an integral part of our office team and join one of the largest Home Care Companies in North America and be proud of the work you do towards enhancing the lives of aging adults throughout our community. Healthcare benefits are included.

The Client Care Manager performs a variety of duties that relate to client care including care consultations with potential clients and family members, client & care pro introductions and quality assurance visits. We will train you in Home Instead’s consultative care sales approach to determine each individual client’s needs, provide home care solutions, and create tailored service plans. The ability to coordinate services, communicate effectively, and advocate for clients is essential in exceeding at this role.

Effective Client Care Coordination will include:

• Thoroughly assessing the needs of each client by conducting initial evaluations and ongoing assessments (medical history, conditions, preferences, and support requirements)
• Based on assessment, developing a comprehensive care plan that outlines the clients personalized care goals and the support services required.
• Keep all stakeholders (family members, health care providers, *referral providers, care professionals, etc.) informed about the client's condition, progress and any observed changes in condition or updates to the care plan.
• Ensure ongoing safety of the client and the home environment.
• Keep up to date care plans, progress notes and any changes in the client's conditions.
• Continual collaboration with healthcare professionals such as physicians, therapists, nurses, social workers, and other community resources to ensure a multidisciplinary approach to the client's care.
• If a need is identified, make appropriate referrals to other resources within the community, both medical and non-medical.
• Regular check-ins and/or scheduled Quality Assurance visits.
• Following up if a client is hospitalized.
• When issues or challenges arise, the Client Care Manager will promptly address them and implement solutions to maintain the client's well-being and satisfaction with the services provided.
• This Job involves occasionally visiting client's home to facilitate Care and requires travel in Burnaby and South Vancouver. You need to have a Class 5 driving License and your car for these purposes. We will provide Parking.

If you are interested in learning more about this exciting opportunity, please apply online or email directly at – Amen.Sandhu@HomeInstead.com

We pride ourselves on making our community a safer place for seniors! To us, it's personal.
Your employer is Pacific Senior Solutions Inc, (d.b.a. an independently owned and operated Home Instead franchise)