Latest Reviews & Testimonials
It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.
Read what other families in the Guelph area have to say about Home Instead!
I am very satisfied with the care they provide.
We have given a 5 star rating, and would give more if we could!! Our experience with Home Instead has been amazing!!! My family cannot say enough as to how well our father is treated by Gift, his primary PSW caregiver. She is truly a gift to our family. She knows exactly what to do to get our dad smiling and laughing. Gift comes to my father's home with a positive attitude and a big smile. She is always engaging and positive. Her extraordinary way of interacting with our dad has made relinquishing personal care possible. Gift has given our mom the much needed respite she needs. She makes my family feel at ease knowing that our dad is in such good hands. We cannot give her enough credit for dealing with him with such dignity and respect. Idris has also been a wonderful recent addition to our father's care. He is too is always engaging, happy and caring. It is wonderful to see him build a positive relationship with our dad as well. We are so fortunate to have such exceptional care. We cannot speak of Home Instead without speaking of Jessriel! If we have a problem with scheduling or need to express a concern or question, he is always a pleasure to talk to. Jessriel is always happy and friendly. No matter when you call, he is positive and joyful. He has a truly special ability to interact with others in such a caring and sincere way that is invaluable. We had the pleasure of meeting Ariel and Jessriel at our quality care meeting. Our family is so grateful for their hard work to ensure our dad gets the care he needs. We felt that we were heard and supported. The fact that they take the time to match caregiver and client means the world to us. We know our dad is getting the best of care with Home Instead. Thank you to Ariel, Jessriel, Gift and Idris for all you do! Your work changes people's lives for the better!
I am grateful for the care that home instead provided for my husband. The caregivers were compassionate and professional. Thank you for your service.
Home instead has been a great resource to ensure our resident are able to age in place. We utilize Ariel and her team on our retirement side of our care facility allowing our resident to age in their home safely and comfortably.
I gave a 5 star rating, and would give more if I could, it should be more like a 10 star. I can't say enough as to how well my 100 yr old grandmother in-law is treated by Ngozi, she is truly a miricle worker. If babcia is in a bad mood or doesn't want to have a bath, she knows exactly what to do to get her in a better frame of mind. Dementia is taking over my babcia and Ngozi is making this transition so much easier, I can't give her enough credit dealing with her and the family as well. Also there is another super worker, her name is Juliet and she comes with first hand experience of her own, dealing with a father-in-law who also has Dementia. She is a terrific girl, always has a smile on her face, and is amazing with babcia. Now I'm going to tell you about Jessriel Mayor! When I have a problem with scheduling, he is a delight to talk to, always up beat and friendly, no matter when you call, he is the same, never a harsh word! I myself have been lifted up in spirits, just by the way he speaks to me! I have dealt with another company with PSWS and I can assure you, they won't come even close to the service that HomeInstead and their PSWS provide! The reason I know this is because I'm very hands on when it comes to my babcia, and that is very important, I feel for everyone. Feel free to reach out to me if you have any questions, I would be happy to answer them. Thank you Jessriel, Ngozi and Juliet, for making my life, so much easier, at this difficult time!!!
- By Kaye M.I am Kaye, Administrative Assistant of Heritage Meadows Gracious Retirement Living. Home Instead has been a blessing to our community. Home Instead staff are amazing, especially Ariel P. Ariel has taken her time to get to know our resident and provide exceptional care. I feel safe leaving Ariel in the care of our residents and has been an asset to have her in the builing, especially in emergency situations. Home Instead has allowed our residents to maintain in the comfort of their own home, while maintaining safety, autonomy, and independence.
Home instead has been a heaven sent Ariel has been helping us for almost a year now. She is very good at her job and has caught medication errors from our pharmacy. She always ensures care plans are up to date. She has made a huge impact in our lives
Home Instead has been a saving grace! I was struggling being able to balance my work and personal life. I began getting burnt out and it was affecting my job. I reached out to Home Instead for assistance with my father. I now am able to spend meaningful time with my dad instead of taking out my stress on him. Thank you for all your help
When my 90 year old father came home from the hospital, we were fortunate to be connected with Home Instead who provides in-home support for him a couple days a week. My father looks forward to these visits. The caregivers are so kind and capable. Thank you Dawn and Wendy! As a daughter, it gives me peace of mind knowing that my Dad is in good hands and his needs are being looked after with care and compassion. Home Instead keeps me informed if any changes need to be made to my father's care schedule and I appreciate being kept informed. With appreciation from a grateful client.
I am very grateful for Home Instead’s care workers in Guelph. All the PSW’s have been very professional and very supportive and friendly. My mum has enjoyed all the ladies we have had to our home, it has given me peace of mind when I am away. Thank you!
I recommend Home Instead for families needing services for their loved ones. I appreciated everything they were able to do for us.
As a hair dresser at an independent living community, clients of mine often open up to me. With Ariel from home instead in the building, I can confidently recommend home instead for any additional needs they might need help with. I have personally witnessed the kindness and compassion she shows her clients. I would trust her to take care of my own family when the time comes .
Wonderful care team from start to finish. I appreciated the time the team took start to finish to understand my uncles situation from the service inquiry right down to what psw would be most compatible. Very please with Ariel and her team at home instead highly recommend. My uncle appreciated everything your team did
Our thanks to Home Instead with their health care provider, Heather who provided us with caring, professional, much needed assistance after my husband's hospital stay to overcome Covid and regain his strength.
Home instead was such an important part of keeping my grandmother comfortable and supported during her last days. Ariel was amazing, communicative, and helped us organize all that needed to be done in a very difficult time. Thank you so much for all you do
Home instead made a big difference in helping my family keep my uncle comfortable during his end of life care. Particularly Ariel helped us put together a plan that put our minds at rest that he was being well taken care of while we weren't able to be there for him. Thank you for all your help, we really appreciate all you do.
Our PSW is kind, thoughtful, smart, works hard and is light hearted. The office is responsive and accommodating.
I want to thank Larissa and the team at Home Instead Guelph for the professional, compassionate and timely care that we have received. We felt very confident that my mother was safe in their care. Thank you again.
Home Instead Guelph was a Godsent to my family. My mother in law Joyce of 102 years lives in assisted living. She recently fell & cracked her dominant wrist & a few ribs. This meant she was unable to care for herself, bath, feed , dress , toilet etc. I called Home Instead & they came to assess & organized quality care with hours. Very Impressive & comforting to know we have a life line for the future. Thank you from the bottom of my heart.
Steffie and Sharron took care of my father for several days after a fall. Excellent, caring and professional care. Many thanks
Over the last several Months Ariel P. RPN Supervisor has been an active part of our community. As the Engagement Coordinator at Heritage Meadows, I have observed Ariel interact with our resident with nothing but kindness and compassion since July. Ariel is who we recommend when home care services are needed. She is more than capable of managing client care profile which can involve but not limited to, AM or PM assistance, Laundry, Companionship and Medication Management. Home Instead allows clients to age safely within the place they call home.
- By Betty K.My grandparents have had a very positive experience with staff from Home Instead. Here is a review they have written: It is a beautiful thing when someone comes into your apartment with a cheerful countenance. We have been fortunate to have workers for Home Instead providing care in a wonderful way. My husband was resistant to begin with, but each worker has attempted to get to know him and what he values, and gives care to his body in a cheery, pleasant way. Ariel introduced us to this company in a very professional manner. She not only is willing to provide care for my husband but support for me and general uplifting to our lives. In this retirement home, many people are adapting to failing bodies. Attention to the bodily needs is so enhanced when there is personal connection.
When we reached out to Home Instead, Larissa and Karen promptly met with us to assess what we needed. They were very accommodating. One of the main caregivers, caring for our family member stood out in a very positive way. Ariel is very attentive and engaging with her clients and shows a great deal of compassion and patience towards them. Maria felt very comfortable and well-cared for by Ariel, who in our opinion always went above and beyond in the care of her clients. You can tell that Ariel “loves” what she does. High Five Ariel! We would like to thank the Home Instead team for the exceptional care given to Maria. We would definitely recommend Home Instead Guelph for your home care needs.
Uthman and Wendy were a blessing during the 2 weeks my dad was at home before going back into the hospital. They both were compassionate, caring and made my dad very comfortable during the last few weeks of his life. They also kept my mom company who was my dads main care giver for the past 2 years. I would highly recommend this home care company.
I cannot say enough about Home Instead. Our father has stage 5 cancer and during treatment fell at home. Unfortunately he was no longer able to stay at his residence. After a day of search we came across Home Instead. We met the next day, they listened to our situation and immediately arranged for a consultation with my brother and I and our dad. They professional and respectfully assessed our needs and prepared a 24 hour care plan with in hours! While our father can be a little abrupt at 86 years of age, the staff showed an exceptional level of professionalism and care. We would like to deeply thank Larissa, Karen, Daryl and the rest of the Home Instead Staff for their help in our time of need.
Recently started this program for my mom who has Dementia, Heather her caregiver is fantastic. She engages my mom in lively conversations, goes on walks and has even made apple sauce with her from apples picked from our property! My mom looks forward to Heather’s visits, she knows she will come at 9am and gets up on her own and gets herself ready for the day. Great help for me so I can rest assured mom is well taken care of when I’m not around. Thank you Home Instead!!!!
Excellent home care service, very easy to work with. The provider (Mars) that has been supporting my Mother had been pleasant, professional, and effective.
We were extremely happy with our experience with all members of the team from Home Instead from the great office staff to our wonder PSW’s that helped care for my Mom with dementia. They really care and they helped my family beyond measure!
My mother-in law received excellent care for several months following covid last year. I am a physician and my wife is a nurse practitioner, so we are familiar with the standards of care. I would highly recommend Home Instead.
Home Instead made a significant impact to the last few weeks of my brother’s life. The entire team went well and beyond our expectations. I would highly recommend Home Instead for any of your PSW needs.
The Benefits of Home Care
