Client Care Coordinator

Client Care Coordinator (Part-Time) 2.5 Days/ week
Location: Stratford, ON

Do you Adapt Well to Change & Have a Positive Attitude? Home Instead® is looking for a steady compassionate individual to join us in our mission to enhance the lives of aging seniors and their families.

What you will be doing :

This Care Coordinator's role connects our caregivers/PSW team with our Senior clients and their families. Candidate with a positive attitude, problem solver and a professional demeanor.

Wages: $19.00- $22.00/ Hour

Key responsibilities:

• Coordinate clients Services and Schedules
• Attend client inquiries in a knowledgeable and professional manner
• Support all aspects of Service operations of a small business (e.g., scheduling, client correspondence, Hiring of CareGiver staff)
• Enter and maintain accurate Client and Caregiver records in the software system
• Own exceptional client service and promptly resolve issues
• Support with community outreach and business development activities to gain new clients
• Perform financial tasks like entering contracts in our system, working with clients to establish payment arrangements and bookkeeping

About you:

• Passion for seniors, home care and delivery of quality service
• Detail-oriented and able to work all aspects of a small business operation
• Exceptional interpersonal skills and someone who motivates and brings out the best in others
• Have strong business acumen who is passionate about delivering positive customer experiences
• Enjoy problem-solving and thrive in a busy environment
• Possess a strong aptitude for change management

What you bring – qualifications:

• A BSW Bachelor’s degree ideally or college degree in business
• Three or more years of experience in a healthcare service environment, sales or small business experience will be desirable
• Previous formal leadership experience and enjoy coaching and mentoring others
• Who thrives in a small business environment

The job will be located at our office in Stratford, ON.

To Apply, Please submit your application on link along with a copy of your Resume. https://www.homeinstead.ca/location/3047/home-care-jobs/ and apply online.

Each Home Instead® franchise office is independently owned and operated franchise of Home Instead Inc., an Honor Company.