Who We Are
Home Instead is a world leader in delivering compassionate and high-quality personalized care to seniors around the globe. We allow people to age with dignity in the place they are safest and feel most comfortable: their own home.
Across our 1,200+ locations, we have served more than 50,000 clients through the hard work and dedication of over 100,000 Care Professionals. Our motto “To Us, It’s Personal” is evident in everything we do.
The Opportunity
Home Instead Markham is looking for a Hiring and Engagement Coordinator to join our dynamic team. We are a rapidly growing office that opened in 2020 with a mission to “Enhance the lives of seniors and their families” throughout the Markham area. You will be working in a fast-paced environment with full support to make a positive difference in the lives of many people.
The ideal candidate will be goal-oriented, a team player, eager to grow, and passionate about our mission. This individual will be focused on recruiting, screening, hiring, training, and engaging a staff of Care Professionals to provide the highest quality service to our clients. They will also support other areas of the business, including scheduling and client service when required. If you are someone who thrives in a fast-paced environment, is extremely organized, handles adversity well, and loves interacting with a variety of people every day…this role is for you!
Responsibilities
Recruitment and Hiring
· Schedule and conduct applicant phone screens and interviews efficiently and professionally.
· Provide a credible short-list of suitable candidates for each vacancy within agreed time frames.
· Conduct reference checks, criminal background, and motor vehicle checks on all Care Professionals, following Home Instead Standards.
· Develop and implement new recruitment strategies online and within the community for healthcare positions.
Care Professional Engagement and Support
· Schedule and assist in leading Care Professional orientation and ongoing training, including training required to meet Home Instead Standards and additional optional training.
· Develop engagement strategies to promote Care Professional retention and satisfaction.
· Work with the Managing Director to schedule and conduct Care Professional annual reviews and all supervision, including regular performance conversations, accountabilities, and problem resolution.
· Plan and successfully execute all Care Professional meetings and oversee the delivery of our monthly Care Professional newsletter.
Client Service & Administrative Duties
· Answer incoming calls in a friendly, professional, and knowledgeable manner.
· Follow up with all Client and Care Professional issues and work with the team to ensure timely problem resolution.
· Monitor, mediate, and log all client and Care Professional records and activity utilizing the software system.
· Create and maintain client and Care Professional schedules, emphasizing high-quality matches and the development of extraordinary relationships.
· Demonstrate open and effective communication with the franchise owners, colleagues, Care Professionals, clients, and family members.
· Adhere to all company policies, procedures, and business ethic codes of conduct, and ensure all Care Professionals are current in all associated training.
What We Offer
· Hybrid Workplace Model
· Ability to Grow Your Career
· Performance Based Culture with Bonus Incentive Plans
· Paid Time Off
· RRSP Matching Plan
· Medical and Dental Coverage
· Family/Team Oriented and Supportive Work Environment
· Being Part of an Organization That's Making a Positive Impact on the World!
Education and Experience Requirements
· Minimum 2 years of experience working in a fast-paced, client-centered office environment with frequent client and team interactions.
· Experience working in Senior/Health Care is an asset.
· Must have strong computer/technology skills and be proficient in Microsoft (Word, PowerPoint, and Excel).
Knowledge, Skills and Abilities
· Exceptional interpersonal skills and the ability to adapt to a rapidly changing environment.
· Brings enthusiasm and energy to the job every single day.
· Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
· Ability to work both independently and as part of a collaborative team.
· Excellent organizational skills with a proven ability to manage and prioritize multiple tasks efficiently.
· Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients, Care Professionals, and other relevant stakeholders.
· Client service mindset with the desire to go above and beyond to support the organization.
· Comfortable speaking and listening on the phone for long periods throughout the day.
· Forward-thinking with the ability to generate new creative solutions to problems.
· Availability to work the occasional evening or weekend as required.
If you’re excited to make a difference in the lives of others, we’d love to hear from you! Apply today and join us in delivering high-quality, compassionate care to our clients and their families.
You can also learn more about our organization by visiting our website: www.homeinstead.com/3052
